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Terms and Conditions.

NO REFUNDS, Store Credit only.

Exchanges will be gladly accepted at Valentina's Boutique within 14 days of receipt.

Merchandise must be unworn, undamaged, with original tags.

Please enclose a copy of your order or a note with your order number and cell phone number with your exchange for us to contact you.

Valentina's Boutique is not responsible for return shipping charges. For exchanges, the client needs to send a $7 Check, Cashier Check or Money Order to: DQR Investments LLC for the shipping cost of new items.

Returns Ship Back To:

Valentina's Boutique: 536 E 62nd St Hialeah, Florida 33013

Lost or Damage items in route is not a seller's responsibility.

We use UPS or USPS for domestic shipping and DHL for international orders. Client choose desire carrier at checkout. 

Orders are processed and ship within the next business day. You will receive a tracking number with shipping information. 

Once you get your Tracking number you can contact USPS(https://www.usps.com/) customer service number 1-800-275-8777 or UPS(https://www.ups.com/) customer service number 1-888-742-5877 to track or make a claim of your lost or delayed package.

Return Processing time: Once we have received your package, your return will be processed within 3-7 business days.

Handling Time

For orders placed:

Before 1:00pm: will be shipped the same business day.

After 2:00pm: will be shipped the next business day. 

Weekend orders: 

Orders placed Saturdays after 1:00pm or Sundays will be processed/shipped on Mondays.